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The dictionary of the fields impact and urgency on the incident are --None-- even though "Dropdown without --None-- " is selected. - Support and Troubleshooting
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  • The dictionary of the fields impact and urgency on the incident are --None-- even though "Dropdown without --None-- " is selected.
KB0794015

The dictionary of the fields impact and urgency on the incident are --None-- even though "Dropdown without --None-- " is selected.


597 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

The dictionary of the fields impact and urgency on the incident are --None-- even though Dropdown without --None-- is selected.

Release

All releases

Cause

This is expected OOB behavior, for a "Dropdown without --None-- " choice field, if no default value is specified, the field will show --None-- as technically the default value is <empty>.

Resolution

A default value HAS TO be specified if the field is configured as "Dropdown without --None-- ".


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