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Service Portal search results only show an icon with no description - Support and Troubleshooting
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  • Service Portal search results only show an icon with no description
KB0793523

Service Portal search results only show an icon with no description


388 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Service portal search results will sometimes show only an icon on the results page, with no description.  This may cause users to think the search is not pulling correct results back, or may cause confusion regarding which result to select.

Release

All releases

Cause

This can be caused by using an incorrect widget on the Search Page.

Resolution

From the search results, open the instance in the page editor and make sure the widget field at the bottom is set to "faceted search."  If it's not, then this is likely the issue.


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