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While Using Office365 SMTP Server: 554 5.2.0 STOREDRV.Submission.Exception:SubmissionQuotaExceededException error is received - Support and Troubleshooting
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  • While Using Office365 SMTP Server: 554 5.2.0 STOREDRV.Submission.Exception:SubmissionQuotaExceededException error is received
KB0793493

While Using Office365 SMTP Server: 554 5.2.0 STOREDRV.Submission.Exception:SubmissionQuotaExceededException error is received


11873 Views Last updated : Jul 12, 2023 public Copy Permalink English (Original)
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KB Summary by Now Assist

Issue

When using a Microsoft Office365 SMTP server to send emails from the instance, you  may notice some emails are not being delivered to the recipients.

Checking the logs we can notice the following message:

Warning 554 5.2.0 STOREDRV.Submission.Exception:SubmissionQuotaExceededException; Failed to process message due to a permanent exception with message The message can't be submitted because the sender's submission quota was exceeded. SubmissionQuotaExceededException: The message can't be submitted because the sender's submission quota was exceeded.

Release

All

Cause

The issue could be caused by exceeding throttling limit for the SMTP Authentication protocol but other causes are possible as well.

Resolution

This issue resides on Microsoft side.

Please contact your mail admin and ultimately Microsoft Support, showing them the error.

You can also refer to the discussion on Microsoft forums: ERROR 554 5.2.0


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