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SSO users redirected to wrong Identity Provider URL and authenticated successfully to the instance - Support and Troubleshooting
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KB0793464

SSO users redirected to wrong Identity Provider URL and authenticated successfully to the instance


1591 Views Last updated : Jan 22, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Users redirected to the deactivated Identity Provider URL and able to login successfully with the deactivated Identity Provider instead of the newly configured Identity Provider URL.

Example : Multi Provider SSO configuration keeps sending users to ADFS Identity Provider record, instead of the newly created Microsoft Azure Identity Provider record.

Release

All

Cause

Script Include SAML2_update1 was customised on customer instance and was causing the issue.

Resolution

Reverting the SAML2_Update1 script include to out of the box fixed the issue.


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