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Description

User get a broken form when opening a record, unable to click on reference fields, lookups or context menu

Release or Environment

All supported releases

Cause

There is a console error that prevents the form from fully rendering which causes the behavior. In this case, the error was "Uncaught TypeError: Cannot set property 'length' of null"

Usually, the error is caused by a UI Policy or Client Script on the table

Resolution

Review the error to identify the record that is breaking the form. In this case, the error had the below information.

Uncaught TypeError: Cannot set property 'length' of null
at onCondition_4ddd3d854f071200bf6176601310c733_false

The above error provided a sys_id, this sys_id point to a Catalog UI Policy

Review this record and make the necessary changes to address the error.

Article Information

Last Updated:2020-01-15 08:46:16
Published:2020-01-15