Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Classic Mobile: Details screen does not load, it gets stuck in the loading screen - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Classic Mobile: Details screen does not load, it gets stuck in the loading screen
KB0793308

Classic Mobile: Details screen does not load, it gets stuck in the loading screen


607 Views Last updated : Sep 10, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Classic Mobile: Details screen does not load, it gets stuck in the loading screen

Release

Classic Mobile application

Cause

This is caused by having an unsupported feature or field type in the view. 

 

First verify that the table has a Mobile view, if it does not, create a new Mobile view on that table and add the desired fields. If a mobile view already exists, please verify that the fields on the form are supported on Mobile, to determine please use the below article.

 

https://support.servicenow.com/kb_view.do?sysparm_article=KB0551212

 

Resolution

Create a Mobile view if one does not exists or remove the unsupported fields from the view.

Related Links

https://support.servicenow.com/kb_view.do?sysparm_article=KB0551212

https://docs.servicenow.com/csh?topicname=c_NavigationAndTheUserInterface.html&version=latest


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.