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Description

When using the Now Mobile app on iOS v13.x, clicking "Add to Cart" fast and multiple times on a hardware item shows the "Unique key violation…" error on top of the page.

This issue does not occurs on iOS v12 where the "Add to cart" button is not visible:



Steps to Reproduce

1 - Open the Mobile Requestor app.
2 - Navigate to Services > Hardware > Mobiles > iPhone 6s.
3 - Keep clicking on "Add to Cart" fast and repeated times.

Observe the message "Unique key violation…" displaying on top of the page.

Workaround

This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.

 


Related Problem: PRB1375290

Seen In

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Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-02-28 01:25:55
Published:2020-01-23