The embedded Virtual Agent web client page does not work in Internet Explorer 11, and shows a blank page.
Steps to Reproduce
1. Activate the plugin Glide Virtual Agent.
2. Open the instance from IE and another browser like Chrome.
3. Test the embed URL for Virtual Agent /sn_va_web_client_app_embed.do in Chrome:
4. Test the same URL in IE. The message "Please type your request" appears on top of the agent communication page, so hiding all the conversation history:
This problem is under review and targeted to be fixed in a future release. To receive notifications when more information becomes available, subscribe to this Known Error article by clicking the Subscribe button at the top right of this form.
Related Problem: PRB1371355