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Description

If multiple guided tours exist on a form, the order in which they appear does not appear to be alphabetical.  For example, if we have the following Guided Tours:

1 - Xxxx

2 - Yyyy

3 - Zzzz

These tours may show up in a different order, instead of 1, 2, 3.

Release or Environment

All releases

Cause

If auto-launch is not used, then guided tours are displayed in the order of the 'sys_id' by default.  This is expected behavior, as the platform doesn't provide any other way to order them.

Resolution

Utilize auto-launch to launch a specific tour, or open an Idea via the Idea Portal on the ServiceNow Community website.

Article Information

Last Updated:2020-01-14 08:15:59
Published:2020-01-14