Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
When a IN operator is used in breadcrumbs, expanding the filter and running again removes the values from the IN condition, and therefore produces no results. - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • When a IN operator is used in breadcrumbs, expanding the filter and running again removes the values from the IN condition, and therefore produces no results.
KB0793162

When a IN operator is used in breadcrumbs, expanding the filter and running again removes the values from the IN condition, and therefore produces no results.


472 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When the IN operator is used in breadcrumbs, expanding the filter and running again removes the values from the IN condition, and therefore produces no results. The IN operator can be generated when drilling down into a report using a "Select Multiple Input" Interactive Filter.

Steps to Reproduce

  1. Create a Single Score report against the [incident] table, with no conditions.
  2. Open any PA dashboard (Performance Analytics > Dashboards), such as "Incident Management".
  3. Add the OOB "Incident Assignment Group - Multiple" Interactive Filter to the tab:
    __a) Click the "Add Widgets" icon (the '+' sign)
    __b) Choose "Interactive Filters" from the drop-down
    __c) Click "Reference"
    __d) Select "Incident Assignment Group - Multiple"
    __e) Click "Add"
  4. Add your report to the Dashboard:
    __a) Click the "Add Widgets" icon (the '+' sign)
    __b) Choose "Reports" from the drop-down
    __c) Select your report, and click "Add"
  5. Hover over the title bar of your report, and click the cogwheel. Check "Follow interactive filter", and click "Done".
  6. On the Dashboard, click the Interactive Filter drop-down, and enter "Service Desk" (OOB, there will be multiple incidents assigned to this group).
  7. The number will change on the report.
  8. Click on the number to drill-down to a list.
  9. Observe the breadcrumbs: Assignment Group IN (Service Desk), and the results.
  10. Expand the filter, and click "Run".

    > Expected behavior: The Filter should work and returned the expected number of records based on the IN operator

    > Actual behavior: The filter now reads Assignment Group IN (), and no results are shown.

Workaround

After carefully considering the severity and frequency of this problem, and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make these decisions lightly, and we apologize for any inconvenience. At this point, there is no known workaround for this issue.

 


Related Problem: PRB1364605

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.