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Description

Saving a record before an auto-populated dot-walked form field is updated results in it getting wiped out in the original table.

Steps to Reproduce

  1. On the change form add another field from the 'cmdb_ci' table using 'Configure -> Form Layout'. For example: 'configuration item.description'
  2. Change the 'Configuration item' field, the description will be automatically updated as per the description of CI.
  3. Change the 'Configuration item' field again and save the record before the dot-walked 'Description' field is updated. The easiest way to achieve this is by modifying the 'Submit/Save' UI action to change the 'Configuration item' field before actually submitting the form.
  4. Navigate to the CI record, the description will be empty.

Workaround

Remove the field from the form

 

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1326427

Seen In

London

Fixed In

New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-01-14 00:54:39
Published:2020-01-14