Notifications

5 views

Description

Load the 'dependency view' from service map hangs first time after clearing browsing cache and history. The issue is reproducible for all users and browsers.

 

Cause

Logs show the following:

2020-01-08 13:41:41 (587) http-29 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 21, waiters: 10
2020-01-08 13:41:41 (587) http-29 WARNING *** WARNING *** GlideRequestManager:Request ignored: /angular.do?sysparm_type=get_partial&name=sn_number_spinner.xml
2020-01-08 13:41:41 (590) http-31 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 24, waiters: 10
2020-01-08 13:41:41 (590) http-31 WARNING *** WARNING *** GlideRequestManager:Request ignored: /angular.do?sysparm_type=get_partial&name=sn_checklist.xml
2020-01-08 13:41:41 (591) http-14 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 24, waiters: 10
2020-01-08 13:41:41 (591) http-14 WARNING *** WARNING *** GlideRequestManager:Request ignored: /api/now/bsm/lastmap
2020-01-08 13:41:41 (711) http-40 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 145, waiters: 10
2020-01-08 13:41:41 (712) http-40 WARNING *** WARNING *** GlideRequestManager:Request ignored: /api/now/table/ngbsm_script?sysparm_fields=sys_id,name&sysparm_query=ORDERBYname%5Eactive%3Dtrue
2020-01-08 13:41:41 (713) http-23 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 147, waiters: 10
2020-01-08 13:41:41 (713) http-23 WARNING *** WARNING *** GlideRequestManager:Request ignored: /api/now/table/ngbsm_filter?sysparm_fields=name,filter&sysparm_query=ORDERBYDESCname%5Euser%3D6816f79cc0a8016401c5a33be04be441
2020-01-08 13:41:41 (718) http-18 WARNING *** WARNING *** GlideRequestManager:Running request: /api/now/bsm/icons, run time: 152, waiters: 10
2020-01-08 13:41:41 (718) http-18 WARNING *** WARNING *** GlideRequestManager:Request ignored: /api/now/bsm/filters

Resolution

  • Verify the value of property "com.glide.request.max_waiters" and increase it to "20" (but no higher).
  • If this property doesn't exist, define it.
  • Restart the instance and verify the issue.

Additional Information

Similar issue observed in "chat" is mentioned here,

https://hi.service-now.com/kb_view.do?sys_kb_id=a4c9d1a3dbfe9bc00be6a345ca9619e1&sysparm_rank=1&sysparm_tsqueryId=c3a4cc2cdb96c450feb1a851ca9619e1

Article Information

Last Updated:2020-01-14 13:34:55
Published:2020-01-14