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Description

Some Users are not being updated from LDAP import:

Resolution

The issue the customer was noticing was that some of their User records are not being update by LDAP, either manually or from a scheduled loads.   Users seem to stop updating from LDAP at different times and will not refresh from LDAP even though the LDAP configuration is correct.  The LDAP logs will show this error: 'LDAP Load Error Message: Error during insert of ldap_import (0): Row in data source exceeds row size limit. Please consider excluding some fields from this import set as there are 210 fields present causing this row to be too large' when trying to Load records.'

Loading all records from LDAP shows the following error:

'LDAP Load Error Message: Error during insert of ldap_import (0): Row in data source exceeds row size limit. Please consider excluding some fields from this import set as there are 210 fields present causing this row to be too large'

This error is a sign that the information received from LDAP is too large and is not processed. To fix this you will need to set the LDAP Attributes Field to limit the size of the incoming payload from LDAP.  The Attributes can be set by navigating to System LDAP > LDAP Servers > (Select your LDAP Server) Then changing the Attributes field to include the attributes desired. Desired attributes will include all attributes used in filters and transform maps for all related OU records.

You can refer to this documentation Specify LDAP attributes  on how to set LDAP attributes.

Article Information

Last Updated:2020-01-13 11:21:29
Published:2020-01-13