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Team Calendar does not show manually created events - Support and Troubleshooting
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  • Team Calendar does not show manually created events
KB0793088

Team Calendar does not show manually created events


681 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

On The Agent Schedule>Team Calendar, when user tries to create a new event for an individual, it does not display on the calendar after it is submitted.

Cause

Event configuration for specific event type was not turned-on

Resolution

Steps to fix the issue:

  1. search event configuration in navigation
  2. if you want to see event type "Appointment " showing up on calendar , set active of "Event - Appointment" to true

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