Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Alert Management Rule not showing in the list of Alert Executions if the Automatic executions limit on the workflow attached to that rule is less than the number of executions of that specific alert - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • Alert Management Rule not showing in the list of Alert Executions if the Automatic executions limit on the workflow attached to that rule is less than the number of executions of that specific alert
KB0792617

Alert Management Rule not showing in the list of Alert Executions if the Automatic executions limit on the workflow attached to that rule is less than the number of executions of that specific alert


809 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Description

An Alert Management Rule doesn't show in the list of Alert Executions related list of the Alert form, if the Automatic executions limit on the workflow attached to that rule is less than the number of executions of that specific alert.

Symptom:
Let us assume an Environment where the customer has 3 Alert Management Rules, called A, B and C.
For an alert, let us assume that the customer wants to process the above alert rules in the following order: A, B and then C. However, due to a logic flow in the Alert Filters, the process will run in the following order: A, B and then A again.
Assume that Rule A has the Automatic executions limit on the workflow attached to that rule set to 1, which is the default value. On the Alert > Alert Executions, we will only see Alert A and B, which gives the impression that Alert C was never executed because the alert did not match the Alert Filter. Instead, the Alert Executions should show the following execution order: Alert A, Alert B and then Alert A again, which would show a flow in the logic.

Steps to Reproduce

1. Set up 2 Alert Management Rules - called Alert A and Alert B - which should always be in a loop. For example, when Alert A sees that the alert is out of maintenance mode, it puts the alert in maintenance mode. When Alert B sees that the alert is in maintenance, it will remove it from maintenance mode. This is all done via workflows which are defined in Alert Management Rule > Actions.
2. In the Alert Management Rule > Actions, make sure that the Automatic executions limit is set to 1 - which is the default value.

Expected behavior:
In the Alert > Alert Executions, under the related lists, the execution procedure should show the following order: Rule A, Rule B and Rule A. It should then stop because the limit set on the execution of the workflow would prevent the Alert from being put back to Maintenance Mode.

Actual behavior:
In the Alert > Alert Executions, under the related lists, the execution procedure shows the following order: Rule A and Rule B. Despite the fact that Rule A was triggered a second time, it is not showing because the workflow had a limit set to 1. However, logically, Rule A was still executed and it should show.

Workaround

This is the expected behaviour, we are only adding applied actions to the execution list.

 


Related Problem: PRB1380988

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.