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Description

Incorrect "Requested for" value in Service Portal

Steps to Reproduce

  1. Log in as an admin user.
  2. Navigate to Service Portal.
  3. Add an item to the cart.
  4. Navigate to the cart in the header menu and click View Cart.
  5. Click Proceed to checkout.
  6. Pick a user for the Requested for field, for example, Abel Tuter.
  7. Click Cancel.
  8. Navigate back to the catalog and open any item with the request method 'Submit'.
  9. Click Submit.

Note that the request is requested for the user you picked in Step 6 and not yourself.

Workaround

This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

After upgrading to fixed version you also have to add the property :"glide.sc.use_default_cart_requested_for".

Please check the input from the development team:


For this fix, we added a property called 'glide.sc.use_default_cart_requested_for', which is by default set to true. When this property is true, any custom cart that is created will take its default requested_for to be that of the DEFAULT cart. If we pass requested_for as a parameter to the backend, then the value of that parameter is honored.
When the property is false, any custom cart that is created will take its default requested_for to be the currently logged-in user, unless we pass requested_for as a parameter to the backend.


 


Related Problem: PRB1352487

Seen In

There is no data to report.

Intended Fix Version

Orlando

Fixed In

Madrid Patch 9
New York Patch 3

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2020-01-14 01:51:20
Published:2020-01-14