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Description

Search bar in breadcrumb disappears when users open a Most Useful article and then refresh the page.

Steps to Reproduce

1. Open any article ('kb_article' would be the page) in the service portal.
2. Click on any article in the most useful widget on the right (it will open the article in 'kb_article_view' page)
4. Refresh the page
5. Notice that the search bar in breadcrumb is gone and the links on the breadcrumb bar are changed.

Workaround

This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In field to determine whether any versions have a permanent fix.


Related Problem: PRB1380727

Seen In

SR - ITOM - Discovery and Service Mapping - v1.0.35

Intended Fix Version

Paris

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-01-16 21:53:05
Published:2020-01-15