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Description

When the knowledge articles with higher versions such as (2,3,4,...) are in the published state and when these articles are checked out then the version is changing to 0.01 and when published it becomes 1.

 

Steps To Reproduce:

  • Login to the Instance.
  • Open an existing published knowledge article with Version 2.0 or 3.0.
  • Check the version of that article and click on the check out button and now we are seeing that version becomes 0.01.
  • Publish the Kb Article, the Version will become 1.0.

Release or Environment

New York

Cause

Script Includes: KBVersioning has been customized
UI Action: Checkout has been customized

Resolution

After reverting the Script Includes: 'KBVersioning' and UI Action: 'Check Out' to OOB, the issue has been fixed.

Article Information

Last Updated:2020-01-08 05:50:27
Published:2020-01-08