Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
"You do not have permission to create this record in the global application. Please switch to a different application." notification when creating reports in Report Designer (new reporting UI) - Known Error
  • >
  • Knowledge Base
  • >
  • Known Error (Knowledge Base)
  • >
  • "You do not have permission to create this record in the global application. Please switch to a different application." notification when creating reports in Report Designer (new reporting UI)
KB0792349

"You do not have permission to create this record in the global application. Please switch to a different application." notification when creating reports in Report Designer (new reporting UI)


1642 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Description

When a user is granted Reporting permissions for an application (which also grants the delegated_developer role, if the user didn't have it before), then the cache is cleared and the user tries to create or run a report only when using Report Designer (new reporting UI), the following notification is displayed:

"You do not have permission to create this record in the global application. Please switch to a different application."

If you are just running a report, the contents will display correctly, but the notification will display over it until the notification is closed.

Steps to Reproduce

In Studio:

  1. Create an application or select an existing one
  2. In Studio, Click on File > Manage Developers
  3. From the Developers tab search for "ITIL User"
  4. Select the user and only select "Reporting" permission.
  5. Save
  6. Exit Studio and change the application scope to Global
  7. Clear the application cache by cache.do
  8. Impersonate ITIL User
  9. Go to Reports > View / Run
  10. Click on "Create a report"

Expected behavior: No notification should display.

Current behavior: The mentioned notification message is shown at the top of the frame.

Workaround

There is no workaround for this issue but the user can still create and view reports in the global scope.


Related Problem: PRB1379688

The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.