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Priority data lookup rules are not working on problem table. - Support and Troubleshooting
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  • Priority data lookup rules are not working on problem table.
KB0792334

Priority data lookup rules are not working on problem table.


5379 Views Last updated : May 10, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

Priority data lookup rules are not working on the problem table. When the Impact and Urgency are changed, Priority is not updated. It works fine on the incident table but not on the problem table.

Cause

For the Problem table, we look at the table dl_problem_priority for the data lookup rules. The issue is caused if there is no data in this table.

Resolution

You can import the records in this table from out-of-the-box instance or can create your rules. Please find the attached XML which contains the out-of-the-box data.

Related Links

Data lookup for prioritizing problems


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Attachments

Attachments

  • dl_problem_priority.xml

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