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Description

Priority data lookup rules are not working on the problem table. When the Impact and Urgency are changed, Priority is not updated. It works fine on the incident table but not on the problem table.

Cause

For the Problem table, we look at the table dl_problem_priority for the data lookup rules. The issue is caused if there is no data in this table.

Resolution

You can import the records in this table from OOB instance or can create your rules. Please find the attached XML which contain the OOB data.

Additional Information

Data lookup for prioritizing problems

Article Information

Last Updated:2020-01-06 11:07:18
Published:2020-01-06
dl_problem_priority.xml