Description
- workflow stuck on approval activity
- workflow approval activity is returning "skipped"
- workflow approval activity is being bypassed
Release or Environment
Madrid
Cause
the user that executed the approval activity is being blocked from seeing the approval records being generated
Resolution
ensure that the following query business rule is deactivated:
approval query (/sys_script.do?sys_id=10673d220a0a0a6500fde634d6f670cf)
it's not active on out-of-the-box instances, and appears to be legacy code