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One reason why the workflow approval activity is returning "skipped" - Support and Troubleshooting
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  • One reason why the workflow approval activity is returning "skipped"
KB0791892

One reason why the workflow approval activity is returning "skipped"


633 Views Last updated : Sep 21, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

  • workflow stuck on approval activity
  • workflow approval activity is returning "skipped"
  • workflow approval activity is being bypassed

Release

Madrid

Cause

the user that executed the approval activity is being blocked from seeing the approval records being generated

Resolution

ensure that the following query business rule is deactivated:
approval query (/sys_script.do?sys_id=10673d220a0a0a6500fde634d6f670cf)
it's not active on out-of-the-box instances, and appears to be legacy code


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