Notification defined to be triggered when event X is fired but firing that event X unable to trigger the same notification.
Release or Environment
- Event Name is inconsistent between the event registry and the generated event (in event logs).
- There is an extra space at the end of event name - "X " in event registry.
That said if the event name in event registry do not match with name in event logs or vice-versa would cause the concerned notification to not trigger.
Make sure the event name defined in event registry is same as that in the event generation(Name that comes up in the event logs).
In this issue scenario we have taken into account that preview notification already working fine, cmn_notif_device, cmn_notif_message tables have got proper records for "who will receive" users