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Description

When changing the subcategory on an incident, the assignment group changes and cannot be changed to the correct value.

Cause

While debugging business rules, a custom business rule was identified that triggers when subcategory changes. This was responsible for the assignment group change.

Resolution

Modify the custom business rule to meet business use case.

Article Information

Last Updated:2020-01-02 14:12:38
Published:2020-01-02