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Unable to create new Record Producers - Support and Troubleshooting
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  • Unable to create new Record Producers
KB0791760

Unable to create new Record Producers


4940 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

When trying to create new record producer an error message is displayed: "This is a wrong configuration for Record Producer" "Invalid insert"

Cause

The 'Validate Portal Settings' business rules reviews several values from the record producer to determine if the configuration is correct. If the request_method is defined, or if any of the following are true, the insert will be aborted:


no_cart_v2

no_delivery_time_v2

no_quantity_v2


In an out of box instance, these do not have a default value in the sys_dictionary. In this case, only one of the conditions failed, causing the insert to abort.

Resolution

Ensure the conditions for throwing the errors in the 'Validate Portal Settings' are not met for record producers.


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