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UI action Refresh Impacted Services works on affected CI also displays the technical services CI's - Support and Troubleshooting
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KB0791730

UI action Refresh Impacted Services works on affected CI also displays the technical services CI's


1877 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

  • UI action 'Refresh Impacted Services' works on affected CI (Secondary CI) displays the technical services CI's in the impacted application tab.
    The expected behavior is to display only the application CI's.

Release

  • New York

Cause

  • The Script includes "ChangeUtilsSNC" is getting called and this script includes has this below code which searches for manual services associated with the configuration items to add.

    var taskCiGr = new GlideAggregate("svc_ci_assoc");
    taskCiGr.addQuery("JOINsvc_ci_assoc.ci_id=task_ci.ci_item!task=" + chgId);
    taskCiGr.groupBy("service_id");
    taskCiGr.query();

    while (taskCiGr.next())
    services.push(taskCiGr.service_id + "");

  • The Manual Services are associated with the CIs that's the reason it is getting displayed.

  • You can check the "svc_ci_assoc" table for the Manual Services associated with the CIs.

  • The Manual-Service configuration can be found in Event Management > Manual Services you can see Configuration Item associated with the related list of this manual service.

Resolution

  • Verify and remove these configuration items as per your requirements.


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