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Description

  • UI action 'Refresh Impacted Services' works on affected CI (Secondary CI) displays the technical services CI's in the impacted application tab.
    The expected behavior is to display only the application CI's.

Release or Environment

  • New York

Cause

  • The Script includes "ChangeUtilsSNC" is getting called and this script includes has this below code which searches for manual services associated with the configuration items to add.

    var taskCiGr = new GlideAggregate("svc_ci_assoc");
    taskCiGr.addQuery("JOINsvc_ci_assoc.ci_id=task_ci.ci_item!task=" + chgId);
    taskCiGr.groupBy("service_id");
    taskCiGr.query();

    while (taskCiGr.next())
    services.push(taskCiGr.service_id + "");

  • The Manual Services are associated with the CIs that's the reason it is getting displayed.

  • You can check the "svc_ci_assoc" table for the Manual Services associated with the CIs.

  • The Manual-Service configuration can be found in Event Management > Manual Services you can see Configuration Item associated with the related list of this manual service.

Resolution

  • Verify and remove these configuration items as per your requirements.

Article Information

Last Updated:2019-12-31 02:50:07
Published:2019-12-31