New York Patch 4 Hot Fix 2 : Known Errors
This article presents notable known errors in New York Patch 4 Hot Fix 2, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal.
Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.
To view the release notes for this release family, see New York Release Notes.
The following table lists notable Severity 1 known errors in this patch.
|KB0727782||PRB1242353||Persistence||Changing the class for CIs from UI leads to the transaction cancellation and the deletion of few records|
|KB0727701||PRB631444||Business Logic Processing||Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table|
The following table lists notable Severity 2 known errors in this patch.
|KB0727944||PRB1238857||Forms and Fields||When saving a read-only currency field its value may be converted to default US Dollars automatically|
|KB0713179||PRB1240595||Lists||M2MList ajax call fails with a large set of m2m_selected_ids values|
|KB0688470||PRB1248469||Vulnerability Response||Updates to the sn_vul_vulnerable_item.age column causes text index events to back up|
|KB0727642||PRB1250745||Persistence||Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)|
|KB0684402||PRB1270022||Performance Analytics||[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property|
|KB0722859||PRB1272983||Import / Export||Document Viewer inline only works for PDF documents|
|KB0717976||PRB1288212||VA-Web Client||The virtual agent does not translate based on user language while using the internationalization plugin|
|KB0717208||PRB1305469||Clone Issues||Excluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them|
|KB0719874||PRB1312390||Discovery||Customers can accidentally click on "Migrate Windows to Pattern"|
|KB0754246||PRB1316881||Security Access Control Lists||VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display|
|KB0754350||PRB1326958||Platform Performance||A large Cascade Delete may cause memory issues|
|KB0727700||PRB1328367||Application Navigator & Banner Frame||Banner image cannot be changed in Madrid|
|KB0750599||PRB1335372||Discovery||Credentials are not validating when IAM profile configured mid is pointed to instance|
|KB0746884||PRB1335615||Performance Analytics||[2.1.1][Close] Analytics Hub: Indicator look up> Screenreader does not announce text selected and the delete search text is not accessible|
|KB0746881||PRB1335636||Performance Analytics||[2.1.1][Close] Analytics hub: Close button is not accessible|
|KB0793919||PRB1342958||Condition Builder||QueryParseService Condition Builder generating long URLs become no longer visible in the filter breadcrumbs due to unsupported Tiny URL|
|KB0749709||PRB1344518||Dashboards and Home Pages||Dashboard errors with "The entity name must immediately follow the '&' in the entity reference" when the application name contains "&"|
|KB0781937||PRB1353174||Knowledge Management||Reset the valid_to date on existing articles and preserve validity beyond Jan 1, 2020|
|KB0786267||PRB1358468||Flow Designer||A flow with reference pills in conditional expressions (if or do until) will fail if sent to mid with error "unable to deserialize process plan from JSON".|
|KB0760270||PRB1358846||Password Reset Application||Password Reset Workflows broken after Madrid upgrade - Record not available for wf_element_definition|
|KB0780215||PRB1361786||Email receiving may stop working after upgrade to Madrid or later when obsolete "POP3ReaderJob" job is still configured|
|KB0793549||PRB1362295||Agent Workspace||Low-vision users viewing a CS case form in Workspace zooming the page to 200% can no longer access the panels under the "Details" ribbon at the bottom of the page|
|KB0784339||PRB1367576||Platform Licensing||Tables are not created properly if there is sys_db_object object with empty name|
|KB0783135||PRB1370121||Mobile (Classic)||Unable to tap on string type fields where they freeze and are not-editable until at least few clicks in iOS 13.1.3 using Mobile Classic|
|KB0793230||PRB1371355||Virtual Agent Platform||Virtual Agent communication page embedded URL sn_va_web_client_app_embed.do does not load properly in IE 11|
|KB0785035||PRB1373305||Core Platform||Slow query when sys_trigger table size grows too large, which affects scheduler performance|
|KB0793459||PRB1378367||Human Resources Service Management||Orgchart timeout in Employee Service Center / HR Portal|
|KB0794210||PRB1379692||Filters||Business Calendar (Fiscal period) filters (ex. Last Fiscal Month) in Lists or Reports not working in New York if the system date format is set as 'dd/MM/yyyy' (non-default format)|
|KB0598314||PRB609362||UI Policy/Client Script||Incident form validation issue allows ticket to get submitted without values in mandatory fields|
|KB0595205||PRB624982||Language and Translations||Translated decimal field does not convert dot to comma|
|KB0549804||PRB630133||Workflow||In list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11|
|KB0598187||PRB668806||Project Portfolio Management||Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected|
|KB0623129||PRB718318||System Applications||Unable to launch Studio via Studio module when UI11 is enabled|
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