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New York Patch 4 Hot Fix 2 : Known Errors

This article presents notable known errors in  New York Patch 4 Hot Fix 2, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see New York Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0727782PRB1242353PersistenceChanging the class for CIs from UI leads to the transaction cancellation and the deletion of few records
KB0727701PRB631444Business Logic ProcessingChanging the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0727944PRB1238857Forms and FieldsWhen saving a read-only currency field its value may be converted to default US Dollars automatically
KB0713179PRB1240595ListsM2MList ajax call fails with a large set of m2m_selected_ids values
KB0688470PRB1248469Vulnerability ResponseUpdates to the sn_vul_vulnerable_item.age column causes text index events to back up
KB0727642PRB1250745PersistenceSlowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model)
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0722859PRB1272983Import / ExportDocument Viewer inline only works for PDF documents
KB0717976PRB1288212VA-Web ClientThe virtual agent does not translate based on user language while using the internationalization plugin
KB0717208PRB1305469Clone IssuesExcluding table-per-class (TPC) extended tables from a clone can cause orphaned Discovery Credentials with the 'Record not found' error when trying to open them
KB0719874PRB1312390DiscoveryCustomers can accidentally click on "Migrate Windows to Pattern"
KB0754246PRB1316881Security Access Control ListsVA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display
KB0754350PRB1326958Platform PerformanceA large Cascade Delete may cause memory issues
KB0727700PRB1328367Application Navigator & Banner FrameBanner image cannot be changed in Madrid
KB0750599PRB1335372DiscoveryCredentials are not validating when IAM profile configured mid is pointed to instance
KB0746884PRB1335615Performance Analytics[2.1.1][Close] Analytics Hub: Indicator look up> Screenreader does not announce text selected and the delete search text is not accessible
KB0746881PRB1335636Performance Analytics[2.1.1][Close] Analytics hub: Close button is not accessible
KB0793919PRB1342958Condition BuilderQueryParseService Condition Builder generating long URLs become no longer visible in the filter breadcrumbs due to unsupported Tiny URL
KB0749709PRB1344518Dashboards and Home PagesDashboard errors with "The entity name must immediately follow the '&' in the entity reference" when the application name contains "&"
KB0781937PRB1353174Knowledge ManagementReset the valid_to date on existing articles and preserve validity beyond Jan 1, 2020
KB0786267PRB1358468Flow DesignerA flow with reference pills in conditional expressions (if or do until) will fail if sent to mid with error "unable to deserialize process plan from JSON".
KB0760270PRB1358846Password Reset ApplicationPassword Reset Workflows broken after Madrid upgrade - Record not available for wf_element_definition
KB0780215PRB1361786EmailEmail receiving may stop working after upgrade to Madrid or later when obsolete "POP3ReaderJob" job is still configured
KB0793549PRB1362295Agent WorkspaceLow-vision users viewing a CS case form in Workspace zooming the page to 200% can no longer access the panels under the "Details" ribbon at the bottom of the page
KB0784339PRB1367576Platform LicensingTables are not created properly if there is sys_db_object object with empty name
KB0783135PRB1370121Mobile (Classic)Unable to tap on string type fields where they freeze and are not-editable until at least few clicks in iOS 13.1.3 using Mobile Classic
KB0793230PRB1371355Virtual Agent PlatformVirtual Agent communication page embedded URL sn_va_web_client_app_embed.do does not load properly in IE 11
KB0785035PRB1373305Core PlatformSlow query when sys_trigger table size grows too large, which affects scheduler performance
KB0793459PRB1378367Human Resources Service ManagementOrgchart timeout in Employee Service Center / HR Portal
KB0794210PRB1379692FiltersBusiness Calendar (Fiscal period) filters (ex. Last Fiscal Month) in Lists or Reports not working in New York if the system date format is set as 'dd/MM/yyyy' (non-default format)
KB0598314PRB609362UI Policy/Client ScriptIncident form validation issue allows ticket to get submitted without values in mandatory fields
KB0595205PRB624982Language and TranslationsTranslated decimal field does not convert dot to comma
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled

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Article Information

Last Updated:2020-01-23 21:02:16
Published:2019-12-31