Issue
No results is displayed when searching for some knowledge articles from the short description of a call or incident.
Release
New York Patch 4 Hot Fix 1
Cause
Below are the errors from the node logs while searching for knowledge articles.
2019-12-30 04:46:16 (272) Default-thread-8 23FC7B991B0A845033B4FDDACD4BCB25 txid=2c0eff1d1b0a WARNING *** WARNING *** JoinQuery invalid field name: sum_of_70023844
2019-12-30 04:46:16 (278) Default-thread-8 23FC7B991B0A845033B4FDDACD4BCB25 txid=2c0eff1d1b0a SEVERE *** ERROR *** ftp://gsft_database/kb_search_results_v3:12:14: Method "toString" called on incompatible object.
The issue is because of the UI macro 'kb_search_results_v3' customized on the instance.
Resolution
UI Macro: kb_search_results_v3
When reverted the customization to out of the box and tested the functionality, it is working as expected.