For a KPI in Analytics Hub, the 'Show Records' button displays a list of records. Clicking on any record from that list opens the record in a new tab. When you try to move to next/previous record (using arrows) from here, you remain on the same record.

Steps to Reproduce

Go to Performance Analytics > Analytics Hub
Click on 'Number of open incidents' (or any indicator that has scores and has 'collect records' option turned on)
Click on a point on the graph
On the Analytics Hub page, click 'Show Records' (on top right below the targets, threshold etc options). A list of records would appear.
From the list, click on any record. The record would open in a new tab.
Try going to next/previous record using the arrows.


Only workaround for this issue is to navigate to the records using the list and not the arrows.

Related Problem: PRB1328168

Seen In

There is no data to report.

Intended Fix Version


Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-01-23 10:08:55