Notifications

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Description

Certain knowledge articles are unable to be edited by Knowledge admins and by Local Admins.

Cause

Custom client script

Resolution

The behavior seen is related to custom client script implemented on the Knowledge table. A method in this script is setting the fields to read-only using the g_form API. To resolve, the client script should be disabled, or reviewed by the developer who implemented this. 

Article Information

Last Updated:2019-12-29 05:43:24
Published:2019-12-29