Notifications

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Description

When a parent incident is moved to In Progress the child incident associated is not moving to 'In progress ' state. The sync between parent and Child is not working.

 

Resolution

Additional Information

STEPS TO REPRODUCE:

  • Login to the affected instance
  • Open an Incident which has child incidents associated
  • Change the Parent incident state from New to In progress
  • The child incident state is still in new and is not moving to 'In progress '

Article Information

Last Updated:2019-12-29 02:00:39
Published:2019-12-29