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Description

When we send emails to users , emails are not sent to the email set on the user profile in sys_user table instead it is sent to different email address

Cause

Different email set for this user in the "cmn_notif_device" table when compared with sys_user table

Resolution

We need to sync email address between "user profile" (sys_user)  and "cmn_notif_device" table. This will fix the issue. There is already a BR that does this sync initially when the user is created in sys_user table. But if the email address in these tables vary later due to manual intervention, make sure both are in sync in both these tables.

Article Information

Last Updated:2020-11-15 00:16:12
Published:2020-11-15