When we send emails to users , emails are not sent to the email set on the user profile in sys_user table instead it is sent to different email address
Different email set for this user in the "cmn_notif_device" table when compared with sys_user table
We need to sync email address between "user profile" (sys_user) and "cmn_notif_device" table. This will fix the issue. There is already a BR that does this sync initially when the user is created in sys_user table. But if the email address in these tables vary later due to manual intervention, make sure both are in sync in both these tables.