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User criteria for catalog items is not working - Support and Troubleshooting
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  • User criteria for catalog items is not working
KB0791192

User criteria for catalog items is not working


5460 Views Last updated : Apr 4, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Scripted User Criteria not working when using the gs.getUser function

Cause

Scripted User Criteria are cached after being run, when they use gs.getUser.

Resolution

  1. User Criteria are not working when they use gs.getUser in the script.
  2. This is because when gs.getUser is used, the scripted User Criteria get cached after running once.
  3. If we remove the scripted Criteria and directly add the users, it will work
  4. To avoid this, the customer can use Extended user Criteria

Related Links

user_criteria,Scripted_getuser_criteria


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