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Description

Emergency Change Management Flow is not attaching to Emergency change request tickets

Release or Environment

Madrid

Cause

The incorrect type is being created so the Emergency flow conditions aren't being matched. If you look at the change requests from the list view you will notice that all of the Emergency changes have a blueish purple colored Type, this means that an incorrect value has been set that doesn't match any of the options available.

Resolution

Please modify the value of the Emergency change type from 'Emergency' to 'emergency' on the sys dictionary entry for 'Type'

[code]Next Steps: [/code]
Open a Change request,
Right click on the Type field,
Click configure dictionary,
In the Choices related list tab you will see the Emergency choice has a value of 'Emergency',
Modify that to 'emergency'

Article Information

Last Updated:2019-12-26 10:32:05
Published:2019-12-26