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Description

  • For the request item, there's a workflow attached to it.
  • IF activity and APPROVAL activity won't work as it stuck at the approval activity.

Release or Environment

  • Madrid Patch 8.

Cause

  • There is a run script activity named 'Run Script' after the begin activity that has the code:
        current.u_request_title = current.variables.Require_Access;
  • Now in the Approval activity, we are querying using the same field 'u_request_title'

Resolution

  • There is a run script activity named 'Run Script' after the begin activity that has the code:
        current.u_request_title = current.variables.Require_Access;
  • Now in the Approval activity, we are querying using the same field 'u_request_title' :

    var mgrAppr = new GlideRecord('u_service_request_lookup');
    mgrAppr.addQuery('u_request_title', current.u_request_title);
    mgrAppr.query();
    if(mgrAppr.next()) {
    apprRequired = mgrAppr.u_manager_approval_required;
    }
    gs.log('Line Manager:- ' + current.u_request_title + ' isreq = ' + apprRequired);
  • For the RITM0080601, there is no variable named "Require_Access" and therefore the gliderecord query to the "u_service_request_lookup" table would have searched for 'u_request_title' IS EMPTY and it would not return any result and therefore the value for 'apprRequired' variable is 'False'.
  • We can confirm this by looking at the system log from the approval activity:
    Line Manager:- isreq = false
  • We can see that the 'current.u_request_title' is empty as the workflow tries to set the empty value.


Article Information

Last Updated:2019-12-25 03:54:24
Published:2019-12-25