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Templates are no longer avaiable in Agent Workspace. - Support and Troubleshooting
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  • Templates are no longer avaiable in Agent Workspace.
KB0790958

Templates are no longer avaiable in Agent Workspace.


927 Views Last updated : Apr 8, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Check for "read"  OOB ACL in "sys_template" table.

The user should have "template_editor_global" role to see the template.

Check if the user has "template_editor_global" role.


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