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Description

In Service Portal, order-guides (sc_cat_item_guide) can be ordered as catalog item request without attaching any included-items in the request by removing the '_guide' from the URL.

Steps to Reproduce

  1. Open the OOB Order Guide - "New Hire" - in Service Portal: /sp?id=sc_cat_item_guide&sys_id=6690750f4f7b4200086eeed18110c761
  2. Notice, there is no 'Order/Submit' button available on the order-guide page to submit the request
  3. Remove the '_guide' word from the URL and press enter, it will be redirected to /sp?id=sc_cat_item&sys_id=6690750f4f7b4200086eeed18110c761
  4. Notice the page contains the 'Order Now/Submit' button
  5. Pressing the 'Order Now/Submit' button will create a service request (sc_request) without any specifically included cat-items attached with the Order Guide

Expected behavior: Order Guides are not supposed to be ordered without including the catalog item(s)

Current behavior: The order guide can be submitted as a catalog item without having any workflows associated with the request.

Workaround

This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1375881

Seen In

SR - IRM - GRC Profiles - Madrid 2019 Q2
SR - IRM - Policy and Compliance - Madrid 2019 Q2
SR - ITOM - CMDB CI Class Models - 201907
SR - ITOM - Discovery and Service Mapping - v1.0.35
SR - SecOps - Configuration Compliance - New York 2019 Q3
SR - Security - Integration Framework - Madrid 2019 Q2
SR - Security - Support Common - Madrid 2019 Q2
SR - Security - Support Orchestration - Madrid 2019 Q2
SR - SIR - Security Incident Response - Madrid 2019 Q2
SR - SIR - Store SecOps Setup Assistant - Madrid 2019 Q2
SR - SIR - Store Threat Core - Madrid 2019 Q2
SR - SIR - Store Trusted Security Circles Client - New York 2019 Q3
SR - VR - Qualys - New York 2019 Q3
SR - VR - Vulnerability Response - New York 2019 Q3
SR - VR - Vulnerability Response PA Content - Madrid 2019 Q2

Fixed In

Orlando

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-01-21 22:37:35
Published:2019-12-23