Issue
In the instances upgraded to New York, the icon/image that shows for the search results page is missing in Service Portal
Release
New York
Cause
Search page template in search source for the catalog items is not rendering the icon correctly.
Resolution
- Navigate to the search sources list (table :sp_search_source).
- Update 'Search page template' for catalog items search source (SysID :c96eb1686721220023c82e08f585efff) by adding float:left; background-size:contain; background-repeat:no-repeat; in the style on Line 4. The updated line of code will be :
<i ng-if="!item.picture && item.icon" class="ta-icon" style="float:left; background-size:contain; background-repeat:no-repeat; background-image:url('{{item.icon}}'); width:16px; height:16px;margin-right:15px"></i>
3. Save the record
