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Description

In Madrid in Virtual Agent, if a reference choice has one result the virtual agent will display a response similar to:

We have <record number>: <short _description> as incident_case, is this correct?

In the above sentence, it is displaying "as incident_case" where the variable name of the node is 'incident_case'. It should instead display the 'Name' of the node which in this case is 'Incident case' and not incident_case.

Release or Environment

Madrid

Resolution

This issue is fixed in New York version and now the reference choice response is displaying the 'Name' of the node and not the 'Variable name' of reference choice.

Article Information

Last Updated:2019-12-20 04:26:56
Published:2019-12-20