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Description

In the Out-of-the-box topic: Order an Item, when a user types in the short description of an item, the virtual agent only returns catalog items, not content items.

Release or Environment

Madrid

Cause

In Virtual Agent Designer, there is a "Script Variables" section which includes a variable: filter_tables with the following default values:

sc_cat_item_content,sc_cat_item_producer,sc_cat_item_wizard,std_change_record_producer,sc_cat_item_producer_service;

Tables specified in the filter_tables will not be considered by search, and sc_cat_item_content is part of it.

VA Designer

Resolution

Per your need, modify the filter_tables values to exclude tables that can be searched against, e.g. remove sc_cat_item_content

Article Information

Last Updated:2019-12-18 04:13:47
Published:2019-12-18