Issue
- Certificate issue on Web Service integration
- You would like to know the cipher suite used on a service now instance.
- You have an issues with an old web service interface and wanted to check what's wrong (handshake failure, ERR_BAD_SSL_CLIENT_AUTH_CERT).
Resolution
The current Cipher used on any instance can be found using the following site
https://www.ssllabs.com/ssltest/analyze.html?d=<instance name>.service-now.com
E.G. for the <instance> instance :
https://www.ssllabs.com/ssltest/analyze.html?d=<instance name>.service-now.com
Review the configuration section and see the cipher suites.
