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Description

  • Certificate issue on Web Service integration
  • You would like to know the cipher suite used on a service now instance.
  • You have an issues with an old web service interface and wanted to check what's wrong (handshake failure, ERR_BAD_SSL_CLIENT_AUTH_CERT).

Resolution

The current Cipher used on any instance can be found using the following site
https://www.ssllabs.com/ssltest/analyze.html?d=<instance name>.service-now.com

E.G. for the <instance> instance :
https://www.ssllabs.com/ssltest/analyze.html?d=<instance name>.service-now.com

Review the configuration section and see the cipher suites.

Article Information

Last Updated:2020-03-20 07:12:40
Published:2020-03-20