Notifications

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Description

Assignment Data lookup rules for Assignment group is not working

Release or Environment

Madrid

Cause

The location field on the incident form is extended from the user table and not the task table so it is the incorrect field.

Resolution

Replace the Location field on the current Incident form with the correct one and then changing it will cause the assignment group to change.

Article Information

Last Updated:2019-12-19 11:59:05
Published:2019-12-19