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Description

A user had some approval comments posting unexpectedly on unrelated SCTASK records.

Cause

This odd behavior is caused by a custom Business Rule with an incomplete query.

Resolution

The custom Business Rule targets undesired records as a result of a bad query. When the custom Business Rule can't resolve the query properly to target a specific record or records, it queries everything and pushes the last journal entry on a sysapproval_approver record to all SCTASK records unexpectedly.

Article Information

Last Updated:2019-12-16 10:51:50
Published:2019-12-16