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Unable to switch tabs in the dashboard - Support and Troubleshooting
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  • Unable to switch tabs in the dashboard
KB0789736

Unable to switch tabs in the dashboard


381 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

When a user tries to switch tabs in the dashboard, nothing happens and the tab doesn't get changed. We don't see any error message on the page itself but when we try to inspect the page, we see an error like below in the console:


js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:124 SyntaxError: Unexpected token in JSON at position 473
at JSON.parse (<anonymous>)
at Cc (js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:21)
at gc (js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:98)
at js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:99
at q (js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:12)
at md (js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:99)
at f (js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:101)
at js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:137
at m.$eval (js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:152)
at m.$digest (js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:149)
(anonymous) @ js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:124
(anonymous) @ js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:97
(anonymous) @ js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:138
$eval @ js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:152
$digest @ js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:149
$apply @ js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:152
l @ js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:104
K @ js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:108
N.onload @ js_includes_dashboards_2.jsx?v=09-06-2019_0928&lp=Fri_Jul_12_19_24_58_PDT_2019&c=20_377:109
load (async)

Release

Kingston, London, Madrid

Cause

The error mentioned above is seen when there are one or more records with "name" or "description" or "title" containing Non-ASCII characters on [pa_widgets] or [sys_report] tables.


The attached screenshot shows the presence of Non-ASCII characters and they are highlighted in red color. Please note that these may be whitespace characters and may not be visible directly and we need to use supported editor/tool to detect them.

Resolution

The solution to fix them is to remove the Non-ASCII characters from the "name" or "description" or "title" on [pa_widgets] or [sys_report] tables


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