Release or Environment
All release.
Instructions
Incidents can be assigned out automatically(Assignment Group/Assigned to) by Client-side script, Ajax Call or Server-side script.
Client-side script:
Client-side script contains Client Script and UI Policy.
Client Script can be defined in a filed onChange Scripts.
UI Policy is defined in Execute if true/Execute if false scripts.
The auto-assignment will not work, if browser javascript is disabled.
Ajax call:
Data Lookup Definition and Assignment Data Lookup.
Assignment lookup rules example
If any of above is triggered, we can see a HTTP request is sent to the server in browser Network.
Assignment Group/Assigned to is updated on the form.
Server-side script:
Assignment Rule.
This happens on the server-side, the Assignment Group/Assigned to is updated when submitting the incident.
"Using assignment rule ASSIGNMENT_RULE" is in the session log if session debug is enabled.