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HTTP(s) Connection run through MID server fails with "Mutual authentication is not supported through MID Server" - Support and Troubleshooting
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  • HTTP(s) Connection run through MID server fails with "Mutual authentication is not supported through MID Server"
KB0789257

HTTP(s) Connection run through MID server fails with "Mutual authentication is not supported through MID Server"


1667 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

HTTP(s) connection fails with "Mutual authentication is not supported through MID Server".

Release

Pre New York releases. For newer releases search docs.servicenow.com for "Outbound web services mutual authentication" to confirm if mutual authentication via a MID server is supported.

Cause

As documented on the following link, ServiceNow does not support mutual authentication for inbound requests or for outbound requests sent through a MID Server.

  • Outbound web services mutual authentication

Resolution

If the connection must use the MID server, set HTTP(s) connection field mutual_auth = false via either form or list view and save. The mutual_auth is hidden by default and will be displayed when field "URL Builder" is check marked.

Related Links

  • Outbound web services mutual authentication

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