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Attempting to open Performance Analytics - Indicator Source is slow to load or fails with timeout. - Support and Troubleshooting
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  • Attempting to open Performance Analytics - Indicator Source is slow to load or fails with timeout.
KB0789210

Attempting to open Performance Analytics - Indicator Source is slow to load or fails with timeout.


420 Views Last updated : Aug 24, 2022 public Copy Permalink
KB Summary by Now Assist

Issue

When selecting Indicator Source under Performance Analytics, the operation either is extremely slow to load or times out.

Release

All releases.

Cause

A custom script fired when loading Indicator Source included the Conditions column was loading over 100K+ records from the pa_cubes tables and generated a large dataset.

Resolution

Customer determined the Conditions column was not required in the custom script and removed it. This reduced the data set retrieved and reduced the scripts processing time. This in turn allowed the Indicator Sources menu item to load.


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