Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Side Loading Not Supported - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Side Loading Not Supported
KB0789160

Side Loading Not Supported


1453 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

The following KB details information regarding "Side Loading" and supports involvement around assisting with cases in correlation to side loading.

What is side loading?

Side Loading is when an externally developed app is installed on a customer's instance via an update set.  In the case of Store partners, this is related to a scoped app that has been installed as a developed app thorough an update set but a later decision is made to then publish the app to the ServiceNow store. This is discretely correlated with apps developed through the technology partner program.

Technical support will not assist with applications that have been side loaded. Any customer that has a scoped app that falls within this scenario is required to work directly with the owner/vendor of the app to assist with data migration or fixes required to get the app to the desired state. It is important to note that moving an app from a developed app to an installed store app requires removing all components of the app in its entirety which effectively means data loss is imminent. Customers submitting a case for this specific scenario will be redirected to the vendor/owner of the app.


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.