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Description

In Change Management, the Propose a New Standard Change template is missing the following fields for an ITIL user when creating a Standard Change Record from a Template; • Short description • Description • Implementation plan • Backout plan • Test plan • Justification This issue is not being experienced for Admin role users.

Release or Environment

Madrid

Cause

There is no ACL allowing the itil users read access to the missing fields

Resolution

You have to create an ACL for itil users like the image attached.

Article Information

Last Updated:2020-01-16 09:14:23
Published:2020-01-16