In Change Management, the Propose a New Standard Change template is missing the following fields for an ITIL user when creating a Standard Change Record from a Template; • Short description • Description • Implementation plan • Backout plan • Test plan • Justification This issue is not being experienced for Admin role users.

Madrid

There is no ACL allowing the itil users read access to the missing fields

You have to create an ACL for itil users like the image.