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Description

An affected user is getting a message 'All activity hidden' in the 'Notes' section or other section which may contain the activity stream.  The activity stream shows 0 activity.

Cause

This happens when the filter icon is used to deselect all configured activity.  Using this filter corresponds to the user's "incident.activity.filter" preference which can be found in the [sys_user_preference] table.

Resolution

The user should be able to use the filter icon on the right of the screen to add activity back onto the form.  Please see the screenshot for reference.

Additional Information

activity stream filter icon

Article Information

Last Updated:2019-12-05 07:25:56
Published:2019-12-05