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Description

In Helsinki , column 'cmdb_ci_service' from the [task_cmdb_ci_service] table used to Reference Business Service [cmdb_ci_service] table.

Post Helsinki , [cmdb_ci_service] references the [cmdb_ci] table.

Cause

Due to the above change any Business rule or Script , using a dot walk to a column which is specific to [cmdb_ci_service] table, for example the 'service_classification' column ,  will fail.

As an example , a similar code will fail post Helsinki because the 'service_classification' field isn't available in cmdb_ci table

var grTask = new GlideRecord('task_cmdb_ci_service');

grTask.addQuery('cmdb_ci_service.service_classification', 'BusinessInstance'); 

 

Resolution

Modify the Business Rule or Script to remove the invalid condition in queries or script and dot walk to  columns from the [cmdb_ci] table instead.

Article Information

Last Updated:2019-12-10 05:44:53
Published:2019-12-10